Frequent Questions

We understand that no two jobs are the same and that customers will have questions. We have done our best to list some of the most common questions and answers below.

• I tried taking a shower and there wasn't any hot water. What do i do?

  Check to see if your pilot light is lit/on. After taking off the cover plate, try and see if the pilot light is still lit by looking inside the burner. A lot of heaters today will have a closed combustion chamber that only provides a very small window to look through, so, you might have to get in a funky position in order to find the pilot light.

• While using hot water- the temperature seems to fluctuate. What is wrong?

  This can be a common problem especially with older units. What's happening is; the dip tube on the cold side intake is deteriorating, which is causing the cold water to be mixed with the hot water serving your home.

• After i take a shower or do laundry- the T&P overflow pipe starts leaking. Whats going on?

  Most likely thermal expansion. As water is being heated, the water will expand and to prevent your water heater from completely bursting; the T&P overflow will release water to relieve the unit from all the pressure it built up. Typical fixes will be, either a pressure reducer valve (at the main) and/or installing a thermal expansion tank to act as a back up.